COVID-19 Safety Precautions

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• DU's lobby will be CLOSED for counter payments effective Nov. 2 until further notice.

• Drive-thru lands are OPEN during normal business hours, M-F, 8 a.m. - 4:30 p.m.

• In-office customer service IS AVAILABLE by appointment only.

• The following safety measures are in place:

  • Mask requirement per local ordinance and state health order

  • Limit to number of customers in lobby at any given time

  • Social distancing of at least six-feet

  • Frequent cleaning and disinfection of high-contact areas

  • Sneeze/cough shields 

 
DU highly encourages customers to continue using contactless payment methods, including Automatic Bank Draft, postal mail, self-service kiosks, the Smart Hub app, online at www.decaturutilities.com, and by phone at 256-552-1400 Opt. 3. 
 
Customers wishing to make an appointment for customer service may do so at www.decaturutilities.com by clicking on the “Schedule Appointment” icon OR by calling 256-552-1400 Opt. 4. However, customers may continue to stop, start, or transfer service by phone or email to csr@decaturutilities.com.
 
DU asks that customers who have past-due bills contact Customer Service at 256-552-1400 Opt. 4 well in advance of their disconnection date to discuss possible payment arrangements and avoid disconnection. 
 
Customers needing assistance paying their utility bill may contact Community Action Partnership of North Alabama (CAPNA). Qualification guidelines for this assistance have been relaxed due to COVID-19 to make more customers eligible. Customers can get the latest update on applying for assistance by calling CAPNA at 256-260-4050 or by visiting www.capna.org. Additional assistance may be available through other local community support organizations. 

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CAPNA is also offering rent and mortgage assistance for those affected by COVID-19.

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Food assistance is available from The Salvation Army (256-353-2822) and the Committee on Church Cooperation 256-355-8893.

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DU partnered with TVA, Renasant Bank, 3M and Alabama Farmers Cooperative to make $30,000 available to these agencies to assist with COVID-19 relief.

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